Thank you for your purchase at Turned Ninja. We are dedicated to ensuring that your items reach you in perfect condition and as swiftly as possible. Please familiarize yourself with our shipping guidelines outlined below:
- Once we receive your order, it will take us approximately 1 to 3 days to prepare and create your items.
- Upon shipping your order, a tracking code will be sent to your provided email address. If you do not receive a tracking code within our expected timeframe, please reach out to us via email.
Items Shipped from Viet Nam:
- Expected shipping time is up to 14 days.
Canada, Australia, and Other EU Countries Deliveries:
- Expected shipping time ranges from 14 to 21 days.
Other Countries Deliveries:
- Expected shipping time is between 4 to 6 weeks.
- Please note that the tracking code for items shipped from Vietnam might take around 7 days to become active.
- These specific items will be dispatched from the suppliers located closest to your delivery address to expedite delivery.
All Countries: Expected shipping time is around 14 days.
Taxes, Duties, and Customs:
- Typically, our customers do not incur additional taxes, duties, or customs fees. However, in the event that customs duties or import taxes are levied once the shipment reaches your country, these costs will be your responsibility. Please ensure you are familiar with your country's customs regulations.
Lost or Damaged Items:
- At Turned Ninja, we take immense care in ensuring your items are securely packaged. However, if you encounter any issues such as loss or damage during transit, please email us immediately at firstname.lastname@example.org. We will assess the situation and arrange for a replacement to be sent to you.
Damaged Items: We take great care to ensure that your items are shipped in perfect condition. However, we understand that unforeseen circumstances can occur during transit. If your order arrives damaged, please contact us at email@example.com within 7 days of receiving your package. To assist us in resolving the issue promptly, kindly provide your order number and clear photos of both the damaged packaging and the items themselves.
Refunds and Replacements: If your items arrive damaged, we are happy to offer you the choice of a refund or a replacement. You can choose the option that best suits your needs. Please note that we may request additional information to process your refund or replacement request efficiently.
Returns for Other Reasons: If you have a reason for returning your order other than damage, you can do so within 14 days of receiving your items. In such cases, the customer is responsible for the return shipping fees, and the returned items must be undamaged and in their original condition.
Return Address: Please send all returns to the following address:
Turned Ninja Returns 213 Chu Van An, Ward 26, Binh Thanh District, Ho Chi Minh City, 70000, Viet Nam
Once we receive your returned items and verify their condition, we will process your refund accordingly.
- If you have any queries or require further clarification regarding our shipping policy, please don't hesitate to contact us at firstname.lastname@example.org. Our dedicated customer support team is here to help.
We value your trust in Turned Ninja and aim to provide a seamless shopping and delivery experience.